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var(--border);margin-top:14px;padding-top:14px}.mini-calendar__day-title{color:var(--text-strong);font-size:12.5px;font-weight:700}.mini-calendar__tickets{flex-direction:column;gap:2px;max-height:168px;margin-top:8px;display:flex;overflow-y:auto}.mini-calendar__ticket{border-radius:var(--radius-sm);color:var(--text);align-items:center;gap:8px;padding:7px 8px;display:flex}.mini-calendar__ticket:hover{background:var(--bg-inset)}.mini-calendar__kind{border-radius:var(--radius-pill);letter-spacing:.2px;flex:none;padding:2px 7px;font-size:10.5px;font-weight:700}.mini-calendar__kind--start{color:#1d4ed8;background:#dbeafe}[data-theme=dark] 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12px;font-size:12.5px;line-height:1.5}.ticket-reason{text-align:left;display:block}.ticket-reason__label{color:var(--text-muted);margin-bottom:6px;font-size:12px;font-weight:600;display:block}.ticket-reason__input{font-size:13px}.info-table{border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}.info-table__row{justify-content:space-between;align-items:center;gap:16px;min-height:52px;padding:12px 14px;display:flex}.info-table__row+.info-table__row{border-top:1px solid var(--border)}.info-table__label{color:var(--text-muted);align-items:center;gap:9px;font-size:12.5px;display:flex}.info-table__value{color:var(--text-strong);text-align:right;font-size:13px;font-weight:600}.ticket-info__error{color:var(--red-soft-text);margin-top:12px;font-size:12px;line-height:1.5}.ticket-info__note{color:var(--text-muted);margin-top:12px;font-size:12px;line-height:1.5}.ticket-date-field{flex-direction:column;align-items:flex-end;gap:3px;display:inline-flex}.ticket-date-field__control{border-radius:var(--radius-pill);background:var(--bg-inset);min-height:28px;color:var(--accent-link);cursor:pointer;align-items:center;gap:7px;padding:0 8px 0 10px;display:inline-flex;position:relative}.ticket-date-field__control:hover{box-shadow:inset 0 0 0 1px var(--border-strong)}.ticket-date-field__control.is-empty{box-shadow:inset 0 0 0 1px var(--border);background:0 0}.ticket-date-field__control.is-empty:hover{box-shadow:inset 0 0 0 1px var(--accent-link)}.ticket-date-field__control.is-empty .ticket-date-field__text{color:var(--text-muted);font-weight:500}.ticket-date-field__text{color:var(--text-strong);font-size:12.5px;font-weight:600}.ticket-date-field__chevron{color:var(--text-faint);flex:none}.ticket-date-field__input{opacity:0;cursor:pointer;background:0 0;border:none;width:100%;height:100%;padding:0;position:absolute;inset:0}.ticket-date-field__control:focus-within{outline:2px solid var(--accent-link);outline-offset:2px}.ticket-date-field__baseline{color:var(--text-faint);font-size:11px}.info-table__people{flex-direction:column;align-items:flex-end;gap:6px;display:inline-flex}.info-table__person{border-radius:var(--radius-pill);background:var(--bg-inset);align-items:center;gap:7px;max-width:100%;min-height:28px;padding:3px 10px 3px 3px;display:inline-flex}.info-table__person-name{min-width:0;color:var(--text-strong);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;font-weight:600;overflow:hidden}.info-table__person-team{color:var(--text-muted);flex:none;font-size:11.5px;font-weight:500}.info-table__person-team:before{content:"·";margin-right:5px}.info-table__attachment{border-radius:var(--radius-sm);background:var(--bg-inset);align-items:center;gap:7px;padding:5px 10px;font-size:12px;display:inline-flex}.info-table__muted{color:var(--text-muted);font-weight:400}.info-table__late{color:#b91c1c;font-weight:700}[data-theme=dark] .info-table__late{color:#f87171}.info-table__sla{flex-direction:column;align-items:flex-end;gap:6px;display:flex}.info-table__sla-label{color:var(--text-muted);font-size:11.5px;font-weight:500}.info-table__sla-track{border-radius:var(--radius-pill);background:var(--bg-inset);width:132px;height:5px;display:block;overflow:hidden}.info-table__sla-fill{border-radius:inherit;background:var(--accent);height:100%;display:block}.info-table--boxed{margin-bottom:4px}.timeline{padding-left:22px;position:relative}.timeline:before{content:"";background:var(--border);width:1px;position:absolute;top:6px;bottom:6px;left:4px}.timeline__item{padding-bottom:20px;position:relative}.timeline__item:last-child{padding-bottom:4px}.timeline__marker{background:var(--text-strong);border:2px solid var(--bg-surface);box-sizing:content-box;border-radius:50%;width:9px;height:9px;position:absolute;top:5px;left:-22px}.timeline-event__title{color:var(--text-strong);font-size:13.5px;font-weight:600}.timeline-event__detail{color:var(--text-muted);margin-top:2px;font-size:12.5px}.timeline-event__time{color:var(--text-faint);margin-top:4px;font-size:11.5px}.comment{border-radius:var(--radius);background:var(--bg-inset);padding:14px 16px}.comment__head{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.comment__author{color:var(--text-strong);font-size:13px;font-weight:700}.comment__role{color:var(--text-muted);font-size:11.5px}.comment__time{color:var(--text-faint);margin-left:auto;font-size:11.5px}.comment__body{white-space:pre-wrap;margin-top:10px;font-size:13px;line-height:1.65}.comment--internal{border-left:3px solid var(--amber);padding-left:12px}.comment__internal{border-radius:var(--radius-pill);background:var(--amber-soft-bg);letter-spacing:.2px;color:var(--amber-soft-text);align-items:center;gap:4px;padding:2px 8px;font-size:10.5px;font-weight:700;display:inline-flex}.comment__edited{color:var(--text-faint);font-size:11px;font-style:italic}.comment__edit{margin-top:10px}.comment__actions{align-items:center;gap:6px;margin-top:8px;display:flex}.comment__action{border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--bg-surface);color:var(--text-strong);cursor:pointer;padding:5px 10px;font-size:11.5px;font-weight:600}.comment__action:hover:not(:disabled){background:var(--bg-inset)}.comment__action--quiet{color:var(--text-muted);border-color:#0000}.comment__action--danger:hover:not(:disabled){background:var(--red-soft-bg);color:var(--red-soft-text)}.comment__action:disabled{opacity:.5;cursor:not-allowed}.comment-composer{margin-top:8px}.comment-composer__foot{justify-content:space-between;align-items:center;gap:16px;margin-top:12px;display:flex}.comment-composer__hint{color:var(--text-muted);font-size:12px}.comment-composer__closed{border:1px dashed var(--border-strong);border-radius:var(--radius);color:var(--text-muted);margin-top:18px;padding:12px 14px;font-size:12.5px;line-height:1.5}.comment-internal-toggle{color:var(--amber-soft-text);cursor:pointer;align-items:center;gap:7px;font-size:12px;font-weight:600;display:inline-flex}.comment-internal-toggle__hint{color:var(--text-muted);font-weight:400}@media (width<=900px){.history-filters{flex-direction:column;align-items:stretch}.history-filters__tools{flex-direction:row}.history-filters__search{width:100%}}@media (width<=560px){.ticket-detail__hero{flex-direction:column;gap:14px}.ticket-detail__title{font-size:20px}.info-table__row{flex-direction:column;align-items:flex-start;gap:6px}.info-table__value{text-align:left}.info-table__sla{align-items:flex-start}.comment-composer__foot{flex-direction:column;align-items:stretch;gap:10px}}.info-table__pools{flex-direction:column;align-items:flex-end;gap:6px;max-width:100%;display:inline-flex}.info-table__pool{border-radius:var(--radius-pill);background:var(--bg-inset);align-items:center;gap:7px;min-width:0;max-width:100%;min-height:28px;padding:0 11px;display:inline-flex}.info-table__pool.is-open{color:#1d4ed8;background:#dbeafe}.info-table__pool.is-open .info-table__pool-team{color:#1d4ed8}.info-table__pool.is-open .info-table__pool-meta{color:#1d4ed8;opacity:.85}[data-theme=dark] .info-table__pool.is-open,[data-theme=dark] .info-table__pool.is-open .info-table__pool-team,[data-theme=dark] .info-table__pool.is-open .info-table__pool-meta{color:#93c5fd}[data-theme=dark] .info-table__pool.is-open{background:#3b82f62e}.info-table__pool.is-claimed{color:var(--text-muted)}.info-table__pool-team{color:var(--text-strong);flex:none;font-size:12.5px;font-weight:600}.info-table__pool-meta{min-width:0;color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;font-size:11.5px;font-weight:500;overflow:hidden}.info-table__pool-meta:before{content:"·";margin-right:5px}.ticket-cancel{border-top:1px solid var(--border);margin-top:14px;padding-top:14px}.ticket-cancel__button{width:100%}.ticket-cancel__hint{color:var(--text-muted);margin-top:9px;font-size:12px;line-height:1.5}.ticket-cancel__label{color:var(--text-strong);margin-bottom:8px;font-size:13px;font-weight:600;display:block}.ticket-cancel__reason{min-height:76px}.ticket-cancel__note{color:var(--text-muted);margin-top:9px;font-size:12px;line-height:1.5}.ticket-history__cancelled{color:var(--green-soft-text);align-items:center;gap:7px;font-size:12.5px;font-weight:600;display:flex}.ticket-history__note--lead{line-height:1.5}.export-tickets{flex-direction:column;align-items:flex-end;gap:6px;display:flex}.export-tickets__note,.export-tickets__error{text-align:right;max-width:380px;font-size:11.5px;line-height:1.5}.export-tickets__note{color:var(--text-muted)}.export-tickets__error{color:var(--red);font-weight:600}.ticket-description__figure{margin:14px 0}.ticket-description__image{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-inset);width:100%;height:auto;display:block}.ticket-description__caption{color:var(--text-muted);margin-top:7px;font-size:12px}.ticket-description__missing{border:1px dashed var(--border-strong);border-radius:var(--radius);color:var(--text-muted);align-items:center;gap:7px;margin:14px 0;padding:10px 12px;font-size:12.5px;display:flex}.attachment{position:relative}.attachment__internal{border-radius:var(--radius-pill);background:var(--amber-soft-bg);color:var(--amber-soft-text);align-items:center;gap:4px;padding:3px 8px;font-size:10.5px;font-weight:700;display:inline-flex;position:absolute;top:8px;left:8px}.attachment__buttons{flex:none;align-items:center;gap:6px;display:inline-flex}.attachment__action--danger{background:var(--red-soft-bg);color:var(--red-soft-text)}.attachment__confirm-preview{object-fit:cover;border-radius:var(--radius-sm);width:100%;max-height:150px;margin-bottom:10px;display:block}.attach-upload{border-top:1px solid var(--border);margin-top:14px;padding-top:14px}.attach-upload__row{flex-wrap:wrap;align-items:center;gap:14px;display:flex}.attach-upload__button,.comment-attach{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-surface);color:var(--text-strong);cursor:pointer;align-items:center;gap:7px;padding:8px 14px;font-size:12.5px;font-weight:600;display:inline-flex}.attach-upload__button:hover,.comment-attach:hover{border-color:var(--border-strong)}:is(.attach-upload__button:has(input:disabled),.comment-attach:has(input:disabled)){opacity:.6;cursor:default}.attach-upload__progress,.attach-upload__hint{color:var(--text-muted);margin-top:9px;font-size:12px}.attach-upload__error{color:var(--red);margin-top:9px;font-size:12.5px;font-weight:600;line-height:1.5}.comment-composer__actions{align-items:center;gap:10px;display:flex}.comment-files{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.comment-files__item{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--bg-inset);color:var(--text-strong);align-items:center;gap:6px;padding:5px 8px 5px 10px;font-size:12px;display:inline-flex}.comment-files__name{text-overflow:ellipsis;white-space:nowrap;max-width:180px;overflow:hidden}.comment-files__remove{color:var(--text-muted);cursor:pointer;background:0 0;border:none;padding:0;display:inline-flex}.comment-files__remove:hover{color:var(--red)}.comment-files__rejected{color:var(--red);margin-top:8px;font-size:12px;font-weight:600;line-height:1.5}.comment-files__hint{color:var(--text-muted);margin-top:8px;font-size:11.5px;line-height:1.5}.comment__image{border:1px solid var(--border);border-radius:var(--radius-sm);max-width:100%;max-height:260px;margin-top:8px;display:block}.comment__image-missing{color:var(--text-muted);align-items:center;gap:6px;margin-top:8px;font-size:12px;display:flex}.ticket-description a,.comment__body a{color:var(--accent-link);text-underline-offset:2px;text-decoration:underline}.ticket-description strong,.comment__body strong{color:var(--text-strong);font-weight:700}.stepper{align-items:center;gap:16px;display:flex}.stepper__item{align-items:center;gap:10px;display:flex}.stepper__marker{background:var(--bg-inset);width:24px;height:24px;color:var(--text-muted);border-radius:50%;justify-content:center;align-items:center;font-size:12px;font-weight:600;display:inline-flex}.stepper__marker.is-active{background:var(--accent);color:var(--accent-text)}.stepper__marker.is-complete{color:var(--text-muted);background:0 0}.stepper__label{color:var(--text-muted);font-size:13.5px}.stepper__label.is-active{color:var(--text-strong);font-weight:600}.stepper__line{background:var(--border-strong);width:60px;height:1px;margin-left:6px}.app-picker__footer{text-align:center;color:var(--text-muted);padding:18px 24px;font-size:13px}.app-picker__link{color:var(--accent-link);text-underline-offset:3px;font-weight:600;text-decoration:underline}.form-section__title{align-items:center;gap:9px;margin-bottom:20px;font-size:15.5px;font-weight:700;display:flex}.form-grid{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:20px 24px;display:grid}.form-grid .field{margin-bottom:0}.technical-picker{position:relative}.technical-picker__control{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-surface);width:100%;min-height:46px;color:var(--text-strong);text-align:left;cursor:pointer;justify-content:space-between;align-items:center;gap:10px;padding:8px 14px;font-family:inherit;font-size:13.5px;transition:border-color .15s;display:flex}.technical-picker__control:hover:not(:disabled){border-color:var(--border-strong)}.technical-picker__control:disabled{cursor:not-allowed;opacity:.7}.technical-picker__placeholder{color:var(--text-muted)}.technical-picker__value{align-items:center;gap:10px;min-width:0;display:inline-flex}.technical-picker__value-name{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.technical-picker__chevron{color:var(--text-muted);flex:none}.technical-picker__list{z-index:20;border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-surface);max-height:280px;box-shadow:var(--shadow-md,0 12px 28px #0f172a1f);margin:0;padding:0;list-style:none;position:absolute;top:calc(100% + 6px);left:0;right:0;overflow-y:auto}.technical-picker__option{text-align:left;cursor:pointer;background:0 0;border:none;align-items:center;gap:12px;width:100%;padding:11px 14px;font-family:inherit;display:flex}.technical-picker__option.is-active{background:var(--bg-inset)}.technical-picker__option-text{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.technical-picker__option-name{color:var(--text-strong);font-size:13.5px;font-weight:700}.technical-picker__option-role{color:var(--text-muted);font-size:12px}.technical-picker__proxy{opacity:0;pointer-events:none;border:0;width:0;height:0;padding:0;display:block}.technical-guidance{border-radius:var(--radius);background:#eff6ff;border:1px solid #bfdbfe;align-items:flex-start;gap:10px;padding:14px 16px;display:flex}.technical-guidance__icon{color:#fff;background:#2563eb;border-radius:50%;flex:none;justify-content:center;align-items:center;width:20px;height:20px;display:inline-flex}.technical-guidance__title{color:#1d4ed8;margin:0 0 6px;font-size:12.5px;font-weight:700}.technical-guidance__list{color:#1d4ed8;margin:0;padding-left:16px;font-size:12.5px;line-height:1.9}[data-theme=dark] .technical-guidance{background:#16233d;border-color:#2f4a7a}[data-theme=dark] .technical-guidance__title,[data-theme=dark] .technical-guidance__list{color:#93b8fb}[data-theme=dark] .technical-guidance__icon{background:#3b82f6}.kb-suggest{border-radius:var(--radius);background:#eff6ff;border:1px solid #bfdbfe;margin-top:12px;padding:14px 16px}.kb-suggest__head{align-items:flex-start;gap:10px;display:flex}.kb-suggest__icon{color:#fff;background:#2563eb;border-radius:50%;flex:none;justify-content:center;align-items:center;width:20px;height:20px;display:inline-flex}.kb-suggest__title{color:#1d4ed8;margin:0 0 4px;font-size:12.5px;font-weight:700}.kb-suggest__note{color:#2563eb;margin:0;font-size:12px;line-height:1.6}.kb-suggest__list{margin:10px 0 0;padding:0;list-style:none}.kb-suggest__item+.kb-suggest__item{border-top:1px solid #dbeafe}.kb-suggest__row{text-align:left;cursor:pointer;color:#1d4ed8;background:0 0;border:none;align-items:flex-start;gap:8px;width:100%;padding:9px 0;display:flex}.kb-suggest__chevron{flex:none;margin-top:1px}.kb-suggest__text{flex-direction:column;gap:2px;display:flex}.kb-suggest__name{font-size:13px;font-weight:600}.kb-suggest__meta{color:#3b82f6;font-size:11.5px}.kb-suggest__body{padding:0 0 10px 23px}.kb-suggest__state,.kb-suggest__paragraph{color:#1e40af;margin:0 0 8px;font-size:12.5px;line-height:1.75}.kb-suggest__paragraph:last-child{margin-bottom:0}.kb-suggest__video{color:#1d4ed8;align-items:center;gap:6px;margin-top:4px;font-size:12.5px;font-weight:600;display:inline-flex}[data-theme=dark] .kb-suggest{background:#16233d;border-color:#2f4a7a}[data-theme=dark] .kb-suggest__item+.kb-suggest__item{border-top-color:#2f4a7a}[data-theme=dark] .kb-suggest__title,[data-theme=dark] .kb-suggest__row,[data-theme=dark] .kb-suggest__video{color:#93b8fb}[data-theme=dark] .kb-suggest__note,[data-theme=dark] .kb-suggest__meta{color:#7ea6f0}[data-theme=dark] .kb-suggest__state,[data-theme=dark] .kb-suggest__paragraph{color:#c3d7fb}[data-theme=dark] .kb-suggest__icon{background:#3b82f6}.selected-app{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-surface);align-items:center;gap:12px;padding:11px 14px;display:flex}.selected-app__name{color:var(--text-strong);font-size:13.5px;font-weight:700}.selected-app__desc{color:var(--text-muted);margin-top:1px;font-size:12px}.rich-text{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-surface);overflow:hidden}.rich-text:focus-within{border-color:var(--border-strong)}.rich-text__toolbar{border-bottom:1px solid var(--border);background:var(--bg-subtle);align-items:center;gap:2px;padding:7px 10px;display:flex}.rich-text__group{align-items:center;gap:2px;display:flex}.rich-text__separator{background:var(--border-strong);width:1px;height:18px;margin:0 8px}.rich-text__tool{border-radius:var(--radius-sm);width:28px;height:28px;color:var(--text-muted);justify-content:center;align-items:center;display:inline-flex}.rich-text__tool:hover{background:var(--bg-inset);color:var(--text-strong)}.rich-text__help{color:var(--text-muted);margin-top:9px;font-size:12px}.rich-text__input{resize:vertical;background:0 0;border:none;outline:none;width:100%;padding:14px;font-size:13.5px;line-height:1.65;display:block}.priority-picker__grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.priority-option{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-surface);cursor:pointer;padding:14px;transition:border-color .15s,background-color .15s;display:block}.priority-option:hover{border-color:var(--border-strong)}.priority-option:focus-within{outline:2px solid var(--accent-link);outline-offset:2px}.priority-option__head{align-items:center;gap:8px;margin-bottom:6px;display:flex}.priority-option__radio{border:2px solid var(--text-faint);border-radius:50%;flex:none;width:13px;height:13px}.priority-option__label{color:var(--text-strong);font-size:13px;font-weight:700}.priority-option__desc{color:var(--text-muted);font-size:11.5px;line-height:1.5;display:block}.priority-option--amber .priority-option__label,.priority-option--amber .priority-option__radio{color:var(--amber-soft-text);border-color:var(--amber-soft-text)}.priority-option--red .priority-option__label,.priority-option--red .priority-option__radio{color:var(--red-soft-text);border-color:var(--red-soft-text)}.priority-option--slate .priority-option__label,.priority-option--slate .priority-option__radio{color:var(--text-strong);border-color:var(--text-faint)}.priority-option.is-selected .priority-option__radio{border-width:4px}.priority-option--slate.is-selected{border-color:var(--text-faint);background:var(--slate-soft-bg)}.priority-option--amber.is-selected{border-color:var(--amber-soft-text);background:var(--amber-soft-bg)}.priority-option--red.is-selected{border-color:var(--red-soft-text);background:var(--red-soft-bg)}.dropzone{border:1.5px dashed var(--border-strong);border-radius:var(--radius);background:var(--bg-surface);text-align:center;flex-direction:column;align-items:center;width:100%;padding:28px 20px;transition:border-color .15s,background-color 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